By Peter Hernon,Ellen Altman,Robert E. Dugan
-Challenge traditional puzzling over the software of enter, output, and function metrics by means of suggesting new how one can take into consideration the overview and evaluation of library services
-Explain carrier caliber and consumer pride, and exhibit how they're separate yet intertwined
-Identify techniques for qualitatively and quantitatively measuring either carrier caliber and satisfaction
-Encourage libraries to do so via featuring concrete steps they could take to turn into extra customer-centric
-Offer a number customer-related metrics that offer insights invaluable for library making plans and determination making, comparable to surveys and concentration groups
This ebook exhibits the way to nurture an atmosphere of continuing development via potent provider caliber assessment.
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